Terms of service
Last updated: June 17, 2026
These terms govern your use of RentHolder, a neutral deposit-escrow service operated by RentHolder Technologies Inc. By using the service you agree to them.
The service
RentHolder acts as a neutral custodian that holds a rental deposit in a segregated account and releases or refunds it according to clear, pre-agreed conditions and the applicable provincial rules. RentHolder is not a landlord, lender, insurer, or deposit-replacement scheme.
Fees
A flat fee of $10 CAD applies per completed transaction, charged when a deposit is successfully released. No fee is charged on a deposit that is refunded because a deal did not complete.
Eligibility and provinces
The service is offered for rentals in supported provinces (currently Alberta and British Columbia) and enforces each province’s deposit rules, including caps, interest, and return deadlines.
Disputes
Where parties disagree on the release of a deposit, RentHolder provides a structured evidence and resolution process, with the relevant provincial tribunal as the final backstop.
Contact
Questions about these terms: support@rentholder.com.